Privacy Policy

This privacy policy describes how our website (hereinafter referred to as "the Site" or "we") collects, uses, and shares your personal information when you visit the Site or make a purchase.

Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to all information that can uniquely identify a person (including the information listed below) as "personal information." See the list below for more details on the personal information we collect and why we collect it.

Device Data

• Examples of collected personal information: Web browser version, IP address, time zone, cookie information, pages or products you view, search terms, and how you interact with the Site.
• Purpose of collection: To properly load the Site for you and analyze Site usage to optimize it.
• Source of collection: Collected automatically when you visit our Site using cookies, log files, web beacons, pixels, or similar technologies.
• Disclosure for business purposes: Shared with our service provider Shopify.

Order Information

• Examples of collected personal information: Name, billing address, shipping address, payment information (including credit card numbers, PayPal, iDEAL, Bancontact, Giropay, Sofort), email address, and phone number.
• Purpose of collection: To provide products or services as per the contract, process your payment information, arrange shipping, and send invoices and/or order confirmations, communicate with you, screen orders for potential fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising about our products or services.
• Source of collection: Collected from you.
• Disclosure for business purposes: Shared with our service provider Shopify.

Customer Service Information

• Examples of collected personal information: Facebook ads, Pinterest ads, Google ads.
• Purpose of collection: Customer support.
• Source of collection: Collected from you.

Sharing of Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
• We may share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests we receive regarding data, or to protect our rights.

Retention of Information

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that may interest you. For example:

• We use Google Analytics to understand how our customers use the Site. You can learn more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your Site usage, purchases, and interactions with our ads on other websites with our advertising partners.

You can learn more about how targeted advertising works by visiting the Network Advertising Initiative ("NAI") educational section at:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising on:

• FACEBOOK: https://www.facebook.com/settings/?tab=ads
• GOOGLE: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.

Use of Personal Data

We use your personal data to provide our services, including selling products, processing payments, shipping, and managing orders, as well as informing you about new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal data based on the following legal grounds:

• Your consent;
• The performance of a contract between you and the Site;
• Compliance with our legal obligations;
• Protection of your vital interests;
• Performance of a task in the public interest;
• Protection of our legitimate interests, which do not override your fundamental rights and freedoms.

If you are a resident of the EEA, you have the right to object to automated decision-making (including profiling) if it affects your rights or has significant consequences for you.

We do not engage in fully automated decision-making that has legal or otherwise significant effects on the use of customer data.

Our service provider, Shopify, uses limited automated decision-making to prevent fraud, without legal or otherwise significant effects on you.

Automated decision-making services include:

• Temporary blocklist of IP addresses associated with repeated failed transactions (retained for a few hours).
• Temporary blocklist of credit cards associated with blocked IP addresses (retained for a few days).

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the personal data we hold about you, transfer it to a new service, and request corrections, updates, or deletion of your personal data. If you wish to exercise these rights, you can contact us at:

📧 info@frejahagen.com

Your personal data is initially processed in Ireland and then transferred to countries outside the EEA for further storage and processing, including Canada and the United States. For more details on GDPR compliance regarding transfers, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a California resident, you have the right to access the personal data we hold about you (also known as the 'Right to Know'), transfer it to a new service, and request corrections, updates, or deletion of your personal data. If you wish to exercise these rights, you can contact us at:

📧 info@frejahagen.com

If you wish to designate an authorized agent to make these requests on your behalf, please contact us at the same email address.

Cookies

Cookies are small data files downloaded to your computer or device when you visit our website. We use various types of cookies, including functional, performance, advertising, and social media or content cookies.

Most browsers automatically accept cookies, but you can choose to accept or reject cookies in your browser settings, typically found in the "Extras" or "Preferences" menus. For more information, visit www.allaboutcookies.org.

Blocking cookies may not completely prevent data sharing with third parties, such as our advertising partners. You can exercise your rights or opt out of certain data sharing by following the instructions in the "Behavioral Advertising" section above.

Do Not Track

Since there is no industry consensus on how to respond to "Do Not Track" signals, we do not alter data collection and use when detecting such a signal from your browser.

Changes

We may update this privacy policy from time to time, for example, to reflect changes in our practices or to comply with legal, regulatory, or operational requirements.

Contact Us

For more information about our privacy policy, to ask questions, or to file a complaint, contact us by email at info@frejahagen.com or by mail at:

CXH LIMITED (3319337)

45 Hoi Yuen Road,

Room 5003, Floor 5, Yau Lee

Kwun Tong, Kowloon

Hong Kong SAR

Last updated: 03/09/2024

If you are not satisfied with our response to your complaint, you have the right to file a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority at: https://www.priv.gc.ca/